Frequently Asked Questions
General
What platforms are supported?
The following platforms are supported:
| Platform | Code | Identifier format |
|---|---|---|
| Bluesky | bluesky | Full handle, including domain |
| Discord | discord | Server vanity invite code |
facebook | Username | |
| GitHub | github | Username or organization name |
instagram | Username | |
| Kick | kick | Channel name |
linkedin | Username or company page name | |
pinterest | Username | |
reddit | Username or subreddit name | |
| Snapchat | snapchat | Username (without @) |
| SoundCloud | soundcloud | Profile name from the URL |
| Spotify | spotify | Artist id |
| Telegram | telegram | Channel or group name |
| Threads | threads | Username (without @) |
| TikTok | tiktok | Username (without @) |
| Twitch | twitch | Channel name |
| X (Twitter) | x | Username |
| YouTube | youtube | Channel handle (without @) |
What datapoints are available?
Follower count (followers), following count (following), post count (posts), employee count (employees), view count (views), like count (likes), and repost count (reposts) are returned under metrics, and verified status (verified) under attributes. Profiles mostly report follower, following, and post counts, while post resources report view, like, and repost counts. Some platforms fill other datapoints too: Spotify monthly listeners come back as views, Reddit karma as likes, and a GitHub account’s public repository count as posts, each with a semantic field naming the platform’s own term. Availability varies by platform and resource type — see Supported Datapoints for the full breakdown. More datapoints will be added in future versions.
Is there a free plan?
Yes. Every account gets a free tier. See Billing for the details. A higher-limit paid tier (€4.99/month) is planned for people who need more headroom.
Is my data encrypted?
Yes. All traffic to and from the API and website is encrypted in transit using TLS.
API
How do I authenticate?
Include your API token in the Authorization: Bearer header on every request. Create a token from the API Tokens page in your dashboard.
What happens if I exceed the rate limit?
Requests are rate-limited per account (all your tokens share one pool) at 100 requests per 60 seconds. Exceed it and the API returns 429 Too Many Requests. Back off and retry once the window resets. This short-window rate limit is separate from your monthly usage quota (free tier: 500 requests / month).
Can I request multiple accounts at once?
Yes. You can include up to 10 resources in a single request. Duplicates (same platform, type, and identifier) are automatically removed.
What happens if an account is not found?
The account is still included in the response. If we haven’t collected it yet, its resource-level status is pending with no datapoints, and the request triggers background collection so its datapoints are returned on a later request once available. not_found is only returned once we’ve determined the account doesn’t exist on that platform.
How fresh is the data?
Datapoints for known accounts are refreshed daily. Every datapoint in a response includes a collected_at timestamp, so you can see exactly how fresh each value is. If we can’t refresh an account, its resource-level status shows stale until collection succeeds again.
What format should the identifier be?
Use the platform-specific identifier format:
| Platform | Format | Example |
|---|---|---|
| Bluesky | Full handle, including domain | bsky.app |
| Discord | Server vanity invite code, from discord.gg/<code> | discord-developers |
| Username | zuck | |
| GitHub | Username or organization name | torvalds, rails |
Username (without @) | natgeo | |
| Kick | Channel name | xqc |
| Username or company page name | linustorvalds, nasa | |
| Username | nasa | |
Username (without u/) or subreddit name (without r/) | spez, ruby | |
| Snapchat | Username (without @) | mrbeast |
| SoundCloud | Profile name from the URL | forss |
| Spotify | Artist id from the artist URL | 4Z8W4fKeB5YxbusRsdQVPb |
| Telegram | Channel or group name from t.me/<name> | durov, rubylang |
| Threads | Username (without @) | zuck |
| TikTok | Username (without @) | nba |
| Twitch | Channel name | ninja |
| X | Username | nasa |
| YouTube | Channel handle (without @) | mkbhd |
Individual posts combine two parts with a colon: handle:post_id on X, Threads, and Bluesky, subreddit:post_id on Reddit, user:track on SoundCloud, and owner:repo for GitHub repositories. YouTube videos use the video id alone. See Resource types for examples.
Send just the identifier, never the full profile URL. Requests with URLs, @-prefixed handles, or otherwise malformed identifiers are rejected with a validation error instead of returning empty data.
Facebook profiles without a username — those whose only address is facebook.com/profile.php?id=… — cannot be tracked; only profiles with a username are supported.
Account
How do I reset my password?
Click Forgot your password? on the login page and follow the instructions sent to your email. The reset link expires after six hours.
How do I cancel my subscription?
There’s nothing to cancel yet. Metrika is currently free for everyone and paid plans aren’t available. When paid plans launch, this answer will cover how to manage and cancel a subscription.
How do I check my API usage?
Your dashboard shows your quota usage for the current month, along with the date it resets. Every API request counts towards your monthly quota.
How do I delete my account?
Open your account settings from the dashboard and click Delete account. Deletion is immediate and cannot be undone. If you run into any trouble, contact [email protected].
Can I have multiple API tokens?
Yes. You can create as many tokens as you need. Rate limits apply per account, so all tokens for the same account share a single pool.
Legal
Where can I find the Privacy Policy?
Our Privacy Policy explains how we collect, use, and protect your information.
Where can I find the Terms of Service?
Our Terms of Service govern your access to and use of the API and related services.
Where can I find the Cookie Policy?
Our Cookie Policy explains what cookies we use and your choices regarding them.