Frequently Asked Questions
General
What platforms are supported?
The following platforms are supported:
| Platform | Code | Identifier format |
|---|---|---|
facebook | Username | |
instagram | Username | |
linkedin | Username | |
| Threads | threads | Username (without @) |
| TikTok | tiktok | Username (without @) |
| X (Twitter) | x | Username |
| YouTube | youtube | Channel handle (without @) |
What metrics are available?
Follower count (follower_count) is currently available. More datapoints will be added in future versions.
Is there a free plan?
Yes. You can use the API without a subscription, but requests are limited to 25 per 30-day window. Subscribe at €2.99/month for full access (3000 requests per minute).
Is my data encrypted?
Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.3).
API
How do I authenticate?
Include your API token in the Authorization: Bearer header on every request. Create a token from the API Tokens page in your dashboard.
What happens if I exceed the rate limit?
The API returns 429 Too Many Requests with a message explaining the limit. Paid tier limits reset every minute; free tier limits reset every 30 days.
Can I request multiple accounts at once?
Yes. You can include up to 10 resources in a single request. Duplicates (same platform, type, and identifier) are automatically removed.
What happens if an account is not found?
The account is included in the response but its metric values will be null. This, however, triggers the logic to collect metrics for the account so that they can be returned in the next request..
What format should the identifier be?
Use the platform-specific identifier format:
| Platform | Format | Example |
|---|---|---|
| Username | zuck | |
Username (without @) | natgeo | |
| Username | linustorvalds | |
| Threads | Username (without @) | zuck |
| TikTok | Username (without @) | nba |
| X | Username | nasa |
| YouTube | Channel handle (without @) | mkbhd |
Account
How do I reset my password?
Click Forgot your password? on the login page and follow the instructions sent to your email. The reset link expires after one hour.
How do I cancel my subscription?
Go to Subscriptions in your dashboard, click Manage in Stripe, and cancel from the customer portal. You retain access until the end of the billing period.
How do I delete my account?
Contact support at [email protected] from the email associated with your account. We will process the deletion within 5 business days.
Can I have multiple API tokens?
Yes. You can create as many tokens as you need. Rate limits apply per account — all tokens for the same account share a single pool.
Legal
Where can I find the Privacy Policy?
Our Privacy Policy explains how we collect, use, and protect your information.
Where can I find the Terms of Service?
Our Terms of Service govern your access to and use of the API and related services.
Where can I find the Cookie Policy?
Our Cookie Policy explains what cookies we use and your choices regarding them.